{"id":46044,"date":"2025-12-19T17:00:55","date_gmt":"2025-12-19T09:00:55","guid":{"rendered":"https:\/\/case.ntu.edu.tw\/blog\/?p=46044"},"modified":"2025-12-19T17:02:05","modified_gmt":"2025-12-19T09:02:05","slug":"%e6%88%91%e4%b8%8d%e6%8e%a5%e5%8f%97ai%e7%9a%84%e9%81%93%e6%ad%89%ef%bc%81ai%e9%81%93%e6%ad%89%e8%aa%9e%e6%b0%a3%e5%a6%82%e4%bd%95%e5%bd%b1%e9%9f%bf%e4%bf%a1%e4%bb%bb%e8%88%87%e5%af%ac%e6%81%95","status":"publish","type":"post","link":"https:\/\/case.ntu.edu.tw\/blog\/?p=46044","title":{"rendered":"\u6211\u4e0d\u63a5\u53d7AI\u7684\u9053\u6b49\uff01AI\u9053\u6b49\u8a9e\u6c23\u5982\u4f55\u5f71\u97ff\u4fe1\u4efb\u8207\u5bec\u6055"},"content":{"rendered":"<p><span style=\"color: #000080;\"><strong>\u76f8\u4fe1\u4e0d\u5c11\u4eba\u7684\u751f\u6d3b\u5df2\u7d93\u96e2\u4e0d\u958b\u5927\u8a9e\u8a00\u6a21\u578b(Large Language Model)\uff0c\u800c\u4f7f\u7528AI\u804a\u5929\u6a5f\u5668\u4eba\u7684\u60c5\u5883\uff0c\u96a8\u8457\u5927\u8a9e\u8a00\u6a21\u578b\u7684\u767c\u5c55\uff0c\u7528\u9014\u4e5f\u8d8a\u4f86\u8d8a\u4e94\u82b1\u516b\u9580\u3002\u5c24\u5176\u662f\u8a31\u591a\u4eba\u53ef\u80fd\u4e5f\u6703\u8acbAI\u5e6b\u5fd9\u300c\u4ee3\u7b46\u300d\u81ea\u5df1\u4e0d\u60f3\u505a\u7684\u4e8b\u60c5\uff0c\u5305\u542b\u5beb\u96fb\u5b50\u90f5\u4ef6\u3001\u5beb\u9053\u6b49\u4fe1\u7b49\u7b49\u3002\u800c\u5c0d\u65bc\u4f01\u696d\u7d44\u7e54\u800c\u8a00\uff0c\u4f7f\u7528\u751f\u6210\u5f0fAI\u5354\u52a9\u9032\u884c\u5371\u6a5f\u516c\u95dc\u8655\u7406\uff0c\u80fd\u5920\u5e6b\u52a9\u7d44\u7e54\u589e\u52a0\u7d44\u7e54\u6548\u7387\uff0c\u4e5f\u56e0\u6b64\u6709\u4e0d\u5c11\u7d44\u7e54\u958b\u59cb\u8a55\u4f30\u5c0e\u5165AI\u4f86\u5e6b\u5fd9\u64b0\u5beb\u5371\u6a5f\u516c\u95dc\u6642\u6240\u9700\u8981\u7684\u300c\u9053\u6b49\u6587\u300d\u3002<\/strong><\/span><\/p>\n<p><strong>\u64b0\u6587\uff5c\u738b\u51a0\u4e91<\/strong><\/p>\n<figure id=\"attachment_46045\" aria-describedby=\"caption-attachment-46045\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-46045\" src=\"https:\/\/case.ntu.edu.tw\/blog\/wp-content\/uploads\/2025\/12\/47576634_MotionElements_a-humanoid-robot-holds-a-microphone-and-prepares-t-1024x683.jpg\" alt=\"\" width=\"600\" height=\"400\" srcset=\"https:\/\/case.ntu.edu.tw\/blog\/wp-content\/uploads\/2025\/12\/47576634_MotionElements_a-humanoid-robot-holds-a-microphone-and-prepares-t-1024x683.jpg 1024w, https:\/\/case.ntu.edu.tw\/blog\/wp-content\/uploads\/2025\/12\/47576634_MotionElements_a-humanoid-robot-holds-a-microphone-and-prepares-t-300x200.jpg 300w, https:\/\/case.ntu.edu.tw\/blog\/wp-content\/uploads\/2025\/12\/47576634_MotionElements_a-humanoid-robot-holds-a-microphone-and-prepares-t-768x512.jpg 768w, https:\/\/case.ntu.edu.tw\/blog\/wp-content\/uploads\/2025\/12\/47576634_MotionElements_a-humanoid-robot-holds-a-microphone-and-prepares-t-1536x1024.jpg 1536w, https:\/\/case.ntu.edu.tw\/blog\/wp-content\/uploads\/2025\/12\/47576634_MotionElements_a-humanoid-robot-holds-a-microphone-and-prepares-t-2048x1365.jpg 2048w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-46045\" class=\"wp-caption-text\">\u4f86\u6e90\uff1aMotionElements<\/figcaption><\/figure>\n<h6><\/h6>\n<h6><span style=\"color: #008000;\"><strong>\u8d8a\u4f86\u8d8a\u591a\u7684\u4f01\u696d\u63a1\u7528\u751f\u6210\u5f0fAI<\/strong><strong>\u767c\u5e03\u6587\u7ae0 <\/strong><\/span><\/h6>\n<p>Lim\u7b49\u4eba(2025)\u5728\u9032\u884c\u6587\u737b\u56de\u9867\u6642\u63d0\u5230\uff0c\u76ee\u524d\u5df2\u7d93\u6709\u5927\u7d042\u6210\u4ee5\u4e0a\u7684\u4f01\u696d\u5728\u9032\u884c\u516c\u958b\u6d88\u606f\u767c\u5e03\u6642\uff0c\u6703\u4f7f\u7528\u751f\u6210\u5f0fAI\u61c9\u7528\u7a0b\u5f0f\u5354\u52a9\u64b0\u5beb\u65b0\u805e\u7a3f\u3002\u800c\u4e14\u4e0d\u53ea\u662f\u79c1\u90e8\u9580\u4f01\u696d\uff0c\u5728\u7f8e\u570b\u7684\u516c\u90e8\u9580\u7d44\u7e54\uff0c\u4e5f\u540c\u6a23\u6703\u4f7f\u7528\u751f\u6210\u5f0fAI\u5354\u52a9\u767c\u5e03\u8a0a\u606f\u3002\u7136\u800c\uff0c\u5c0d\u65bc\u95b1\u807d\u773e\u800c\u8a00\uff0c\u90a3\u4e9b\u900f\u904eAI\u6240\u5beb\u51fa\u4f86\u7684\u6587\u7ae0\uff0c\u662f\u5426\u771f\u7684\u80fd\u5920\u9054\u6210\u826f\u597d\u7684\u5927\u773e\u50b3\u64ad\u6548\u679c\uff0c\u4ecd\u7136\u6709\u5f85\u5546\u69b7\u3002<\/p>\n<p>Lim\u7b49\u4eba(2025)\u6307\u51fa\uff0c\u4ee5\u5371\u6a5f\u516c\u95dc\u8655\u7406\u800c\u8a00\uff0c\u904e\u5f80\u7814\u7a76\u5df2\u7d93\u767c\u73feAI\u6240\u751f\u6210\u7684\u6587\u5b57\u5c0d\u65bc\u4eba\u985e\u800c\u8a00\u6240\u80fd\u5efa\u7acb\u7684\u4fe1\u4efb\u548c\u89f8\u767c\u7684\u5bec\u6055\u7684\u6548\u7387\u8f03\u4f4e\uff0cAI\u7684\u6587\u5b57\u5f80\u5f80\u88ab\u8996\u70ba\u7f3a\u4e4f\u771f\u8aa0\u6027\u4ee5\u53ca\u7f3a\u4e4f\u540c\u7406\u5fc3\uff0c\u56e0\u6b64\uff0c\u4f7f\u7528AI\u53ef\u80fd\u6703\u5c0e\u81f4\u4eba\u985e\u5f15\u767c\u5c0d\u65bc\u5176\u5371\u6a5f\u8655\u7406\u7684\u76f8\u95dc\u5167\u5bb9\u7522\u751f\u66f4\u591a\u7684\u7591\u616e\u3002\u7136\u800c\uff0c\u7576\u5927\u8a9e\u8a00\u6a21\u578b(LLM)\u767c\u5c55\u5f97\u66f4\u52a0\u6210\u719f\u4e4b\u5f8c\uff0c\u4f01\u696d\u5011\u5728\u4f7f\u7528AI\u751f\u6210\u65b0\u805e\u7a3f\u7684\u6642\u5019\uff0c\u4e5f\u7522\u751f\u4e86\u66f4\u591a\u53ef\u4ee5\u8abf\u6574\u8a9e\u6c23\u4ee5\u53ca\u8abf\u6574\u5167\u5bb9\u7684\u5f48\u6027\u3002\u800c\u9019\u4e5f\u70baAI\u751f\u6210\u5371\u6a5f\u516c\u95dc\u65b0\u805e\u7a3f\uff0c\u5e36\u4f86\u4e86\u5be6\u52d9\u9762\u66f4\u5177\u5be6\u8e10\u6027\u7684\u65b0\u65b9\u5411\u3002<\/p>\n<p>\u7136\u800c\uff0c\u6709\u95dc\u9019\u4e9b\u5371\u6a5f\u516c\u95dc\u8655\u7406\u7684AI\u9053\u6b49\u6587\uff0c\u5176\u5167\u5bb9\u6240\u5448\u73fe\u7684\u8a9e\u6c23\u3001\u767c\u5e03\u8a0a\u606f\u7684\u7d44\u7e54\u3001\u95b1\u807d\u773e\u7684\u4fe1\u4efb\u8207\u5bec\u6055\u7a0b\u5ea6\u7b49\uff0c\u5c1a\u672a\u6709\u660e\u78ba\u7684\u7814\u7a76\u8a0e\u8ad6\u9019\u4e9b\u8b8a\u9805\u4e4b\u9593\u7684\u95dc\u4fc2\uff0c\u4e5f\u56e0\u6b64\u8b93Lim\u7b49\u4eba(2025)\u5c55\u958b\u4e86\u76f8\u95dc\u7684\u8abf\u67e5\u7814\u7a76\uff0c\u60f3\u63a2\u8a0eAI\u751f\u6210\u7684\u9053\u6b49\u6587\u5982\u4f55\u900f\u904e\u4e0d\u540c\u7684\u8a9e\u6c23\uff0c\u5f71\u97ff\u53d7\u773e\u7684\u4fe1\u4efb\u8207\u5bec\u6055\u610f\u5716\u3002<\/p>\n<p>&nbsp;<\/p>\n<h6><span style=\"color: #008000;\"><strong>\u96d9\u56e0\u5b50\u7684\u5be6\u9a57\u8a2d\u8a08\u8207\u5be6\u9a57\u689d\u4ef6\uff1a\u4f5c\u8005\u4f86\u6e90\u53ca\u8a9e\u6c23<\/strong><\/span><\/h6>\n<p>\u7814\u7a76\u63a1\u75283 (\u4f5c\u8005\u4f86\u6e90\uff1aAI\u3001\u4eba\u985e\u3001\u63a7\u5236\u7d44)x 2(\u8a9e\u6c23\uff1a\u6eab\u6696\u3001\u5c08\u696d)\u7684\u53d7\u8a66\u8005\u9593\u7684\u56e0\u7d20\u8a2d\u8a08\uff0c\u7c21\u55ae\u800c\u8a00\uff0c\u5c31\u662f\u64cd\u5f04\u4e86\u5169\u9805\u4e0d\u540c\u7684\u56e0\u7d20\uff0c\u7136\u5f8c\u8a2d\u8a08\u51fa\u4e866\u7a2e\u4e0d\u540c\u7684\u5be6\u9a57\u689d\u4ef6\u8b93\u5be6\u9a57\u53c3\u8207\u8005\u95b1\u8b80\u3002Lim\u7b49\u4eba(2025)\u7e3d\u5171\u5f9e\u7db2\u8def\u5e73\u53f0\u4e0a\u52df\u96c6\u4e86464\u4f4d\u7684\u7f8e\u570b\u53c3\u8207\u8005\u8005\uff0c\u8acb\u4ed6\u5011\u95b1\u8b80\u4e00\u5247\u6a21\u64ec\u7684\u4f01\u696d\u9053\u6b49\u8072\u660e\u4e4b\u5f8c\uff0c\u9032\u884c\u554f\u5377\u586b\u5beb\uff0c\u4ee5\u6b64\u8a55\u4f30\u5176\u8ca0\u5411\u60c5\u7dd2\u53cd\u61c9(negative emotions)\u3001\u771f\u8aa0\u611f\u53d7(perceived sincerity)\u3001\u4fe1\u4efb\u7a0b\u5ea6(trust in the organization)\u4ee5\u53ca\u5bec\u6055\u610f\u5716(forgiveness intention)\u3002\u800c\u4f5c\u8005\u4e5f\u900f\u904e\u7c21\u55ae\u7684\u554f\u984c\u78ba\u8a8d\uff0c\u5be6\u9a57\u53c3\u8207\u8005\u78ba\u5be6\u80fd\u8fa8\u8b58\u51fa\u4e09\u7a2e\u4e0d\u540c\u7684\u4f5c\u8005\u4f86\u6e90\uff0c\u53ef\u660e\u986f\u611f\u53d7\u5230\u9053\u6b49\u6587\u662f\u7531AI\u5beb\u6210\u6216\u662f\u7531\u4eba\u985e\u5beb\u6210\uff0c\u800c\u8a9e\u6c23\u7684\u90e8\u5206\uff0c\u5c0d\u65bc\u5be6\u9a57\u53c3\u8207\u8005\u800c\u8a00\uff0c\u4e5f\u80fd\u611f\u53d7\u5230\u4e0d\u540c\uff0c\u8868\u793a\u7814\u7a76\u6240\u4f7f\u7528\u7684\u64cd\u5f04\u689d\u4ef6\u6709\u6210\u529f\u7684\u5f71\u97ff\u5230\u5be6\u9a57\u53c3\u8207\u8005\u3002<\/p>\n<p>\u7814\u7a76\u7d50\u679c\u4f7f\u7528ANOVA\u5206\u6790\u9032\u884c\u78ba\u8a8d\uff0c\u7814\u7a76\u767c\u73fe\uff0c\u4eba\u985e\u64b0\u5beb\u7684\u9053\u6b49\u6587\u6bd4AI\u64b0\u5beb\u7684\u9053\u6b49\u6587\u66f4\u5177\u6709\u771f\u8aa0\u611f\u3001\u8f03\u4e0d\u6613\u5f15\u767c\u8ca0\u9762\u60c5\u7dd2\u3002\u800c\u4e14\uff0c\u5f9eANOVA\u7684\u4ea4\u4e92\u4f5c\u7528\u53ef\u4ee5\u767c\u73fe\uff0c\u6eab\u6696\u8a9e\u6c23\u6bd4\u8d77\u5c08\u696d\u8a9e\u6c23\u66f4\u80fd\u6e1b\u5c11\u8ca0\u9762\u60c5\u7dd2\u4e26\u63d0\u5347\u771f\u8aa0\u611f\uff0c\u6548\u679c\u5728\u4eba\u985e\u64b0\u5beb\u7684\u9053\u6b49\u6587\u4e2d\uff0c\u66f4\u70ba\u986f\u8457\u3002\u53e6\u4e00\u65b9\u9762\uff0cAI\u6240\u64b0\u5beb\u7684\u9053\u6b49\u6587\u4e2d\uff0c\u82e5\u4f7f\u7528\u6eab\u6696\u8a9e\u6c23\u80fd\u8f03\u70ba\u7de9\u89e3\u8ca0\u9762\u60c5\u7dd2\uff0c\u4f46\u662f\u5728\u63d0\u5347\u771f\u8aa0\u611f\u65b9\u9762\uff0c\u537b\u8f03\u70ba\u6709\u9650\u3002<\/p>\n<p>\u800c\u9664\u4e86\u63d0\u5347\u771f\u8aa0\u611f\u4ee5\u53ca\u6e1b\u5c11\u8ca0\u9762\u60c5\u7dd2\u4e4b\u5916\uff0c\u4eba\u985e\u64b0\u5beb\u7684\u9053\u6b49\u4e5f\u8f03\u80fd\u63d0\u5347\u5c0d\u65bc\u7d44\u7e54\u7684\u4fe1\u4efb\u4ee5\u53ca\u95b1\u807d\u773e\u7684\u5bec\u6055\u610f\u5716\u3002\u5118\u7ba1\u8a9e\u6c23\u53ef\u4ee5\u8abf\u7bc0AI\u4f5c\u8005\u4ee5\u53ca\u771f\u4eba\u4f5c\u8005\u6240\u5beb\u51fa\u4f86\u7684\u6587\u7ae0\u5c0d\u65bc\u95b1\u807d\u773e\u800c\u8a00\u7684\u4fe1\u4efb\u4ee5\u53ca\u5bec\u6055\uff0c\u4e0d\u904e\u7531\u4eba\u985e\u6240\u64b0\u5beb\u7684\u9053\u6b49\u6587\uff0c\u76f8\u5c0d\u7684\u9084\u662f\u8f03\u80fd\u5e36\u4f86\u6bd4\u8f03\u6b63\u5411\u7684\u7d50\u679c\u3002<\/p>\n<p>&nbsp;<\/p>\n<h6><span style=\"color: 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\/>\n<p><strong>\u53c3\u8003\u6587\u737b<\/strong><\/p>\n<ol>\n<li><a href=\"https:\/\/doi.org\/10.1016\/j.chb.2025.108761\" target=\"_blank\" rel=\"noopener\">Lim, J. S., Hong, N., &amp; Schneider, E. (2025). How warm-versus competent-toned AI apologies affect trust and forgiveness through emotions and perceived sincerity. <em>Computers in Human Behavior<\/em>, <em>172<\/em>, 108761.<\/a><\/li>\n<li>\u8a31\u99a5\u5609, &amp; \u5433\u6cf0\u6bc5. (2025). AI \u4e0d\u91cb\u624b: \u521d\u63a2\u53f0\u7063\u6c11\u773e\u5c0d\u6703\u8a71\u578b AI \u7684\u671f\u671b\u78ba\u8a8d\u8207\u6301\u7e8c\u4f7f\u7528\u610f\u5716.\u00a0<em>\u8cc7\u8a0a\u793e\u6703\u7814\u7a76<\/em>, (8), 23-57.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>\u76f8\u4fe1\u4e0d\u5c11\u4eba\u7684\u751f\u6d3b\u5df2\u7d93\u96e2\u4e0d\u958b\u5927\u8a9e\u8a00\u6a21\u578b(Large Language Model)\uff0c\u800c\u4f7f\u7528AI\u804a\u5929\u6a5f\u5668\u4eba\u7684\u60c5\u5883\uff0c\u96a8\u8457\u5927\u8a9e\u8a00\u6a21\u578b\u7684\u767c\u5c55\uff0c\u7528\u9014\u4e5f\u8d8a\u4f86\u8d8a\u4e94\u82b1\u516b\u9580\u3002\u5c24\u5176\u662f\u8a31\u591a\u4eba\u53ef\u80fd\u4e5f\u6703\u8acbAI\u5e6b\u5fd9\u300c\u4ee3\u7b46\u300d\u81ea\u5df1\u4e0d\u60f3\u505a\u7684\u4e8b\u60c5\uff0c\u5305\u542b\u5beb\u96fb\u5b50\u90f5\u4ef6\u3001\u5beb\u9053\u6b49\u4fe1\u7b49\u7b49\u3002\u800c\u5c0d\u65bc\u4f01\u696d\u7d44\u7e54\u800c\u8a00\uff0c\u4f7f\u7528\u751f\u6210\u5f0fAI\u5354\u52a9\u9032\u884c\u5371\u6a5f\u516c\u95dc\u8655\u7406\uff0c\u80fd\u5920\u5e6b\u52a9\u7d44\u7e54\u589e\u52a0\u7d44\u7e54\u6548\u7387\uff0c\u4e5f\u56e0\u6b64\u6709\u4e0d\u5c11\u7d44\u7e54\u958b\u59cb\u8a55\u4f30\u5c0e\u5165AI\u4f86\u5e6b\u5fd9\u64b0\u5beb\u5371\u6a5f\u516c\u95dc\u6642\u6240\u9700\u8981\u7684\u300c\u9053\u6b49\u6587\u300d\u3002<\/p>\n","protected":false},"author":20,"featured_media":46045,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3772,3293],"tags":[7494,7333,7493],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/case.ntu.edu.tw\/blog\/wp-content\/uploads\/2025\/12\/47576634_MotionElements_a-humanoid-robot-holds-a-microphone-and-prepares-t-scaled.jpg","_links":{"self":[{"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=\/wp\/v2\/posts\/46044"}],"collection":[{"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=46044"}],"version-history":[{"count":1,"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=\/wp\/v2\/posts\/46044\/revisions"}],"predecessor-version":[{"id":46046,"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=\/wp\/v2\/posts\/46044\/revisions\/46046"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=\/wp\/v2\/media\/46045"}],"wp:attachment":[{"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=46044"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=46044"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/case.ntu.edu.tw\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=46044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}